Refund Policy

Welcome to Ali Phones, a technology website that provides a wide range of smartphones, tablets, and other electronic devices. This refund policy outlines the rules and guidelines that govern returns and refunds for products purchased on the Ali Phones website (the "Website"). By placing an order on the Website, you agree to be bound by this refund policy.

     1. Eligibility for Refunds

1.1 You may request a refund for a product purchased on the Website within 30 days of the delivery date.
1.2 To be eligible for a refund, the product must be in its original condition and packaging, and must include all accessories and documentation.
1.3 Refunds will only be issued to the original payment method used to make the purchase.

    2. Refund Process

2.1 To initiate a refund, please contact us to obtain a return authorization number.
2.2 The customer is responsible for all shipping costs associated with returns, unless the product is defective or the return is due to an error on our part.
2.3 Once we receive the returned product and verify that it meets the eligibility criteria, we will issue a refund within 7 business days.
2.4 The refund amount will be the purchase price of the product, minus any shipping and handling fees.

    3. Defective Products

3.1 If the product you received is defective or malfunctioning, please contact us immediately.
3.2 We will work with you to troubleshoot the issue and provide a solution, such as a repair, replacement, or refund.
3.3 If the product is deemed defective, we will cover all shipping costs associated with returns and provide a full refund.

    4. Exchanges

4.1 We do not offer direct exchanges for products purchased on the Website.
4.2 If you would like to exchange a product, please initiate a return for the original product and place a new order for the desired product.

    5. Changes to this Refund Policy

5.1 Ali Phones may update this refund policy from time to time by posting an updated version on the Website.
5.2 Your continued use of the Website after any such changes constitutes your acceptance of the new refund policy.